COMPLAINTS & DISPUTES

Complaints and Dispute Resolution

We are committed to ensuring customer satisfaction across all regions where we operate. If you have experienced any issues with your purchase, please review the available dispute resolution options:

• Customers in Portugal: You can submit a formal complaint through the Electronic Complaints Book.
  Access the Complaints Book

• Customers in the European Union: Dispute resolution can be carried out through the EU Online Dispute Resolution (ODR) platform.
  Access the ODR Platform

• Customers in other regions: We are available to resolve disputes directly. If you reside outside the European Union or Portugal, please contact us for personalized assistance. We also accept complaints through local dispute resolution platforms where applicable.

For more details, please consult our Return and Complaints Policy, or reach out to us through our customer service channels.